Frequently Asked Questions



Congratulations! You have qualified for a LuckyLand Prepaid Mastercard®. To claim your LuckyLand Prepaid Mastercard®, please complete the registration form, verify your account, and apply today to get convenient access to your prizes.


Available for use at any ATM or Mastercard payment terminal, or anywhere Mastercard is accepted online.

LuckyLand Slots now has its own Prepaid Mastercard® which is a new way to purchase Gold Coins and redeem Sweepstakes prizes from your LuckyLand Slots account. LuckyLand Slots has partnered with EML to allow you to fund your LuckyLand Prepaid Mastercard® from a personal funding source and buy Gold Coins as you desire. Fees may apply. See the Cardholder Agreement for more details

  1. Please go to my.luckylandcard.com
  2. Log in with your LuckyLand Prepaid Mastercard® account details
  3. Click the "Add Funds" button
  4. Input the amount you would like to add
  5. Click the "Load Funds" button

You will be able to use your card to purchase Gold Coins and redeem Sweepstakes prizes from your LuckyLand Slots account as soon as the enrollment process is complete and your LUCKYLAND PREPAID MASTERCARD ACCOUNT is active.


Your physical card will be sent by mail to the address provided during enrollment 7-10 days after the initial sign-up process is completed.

Once you receive your physical card you will need to unlock it in order to make purchases. To unlock your card, you will need to follow the below steps:

  1. Visit my.luckylandcard.com
  2. Log in to your account
  3. Click on the "Unlock Card" button
  4. Type in the six-digit security code found on the back of your card

PIN: The PIN associated with your new chip-enabled LuckyLand Prepaid Mastercard® will be revealed during the process of unlocking your card. Please memorize the PIN, you may be prompted to enter your PIN when making purchases using your card, or to utilize your card at an ATM, etc.

The LuckyLand Prepaid Mastercard® can be used anywhere debit Mastercards® are accepted. Mastercard is a registered trademark of Mastercard Internationl Incorporated.

Yes, all cards are usable at the ATM. ATM operators may charge a separate fee. Fees may apply. See the Cardholder Agreement for more details.

Your balance on your LuckyLand Prepaid Mastercard® will never expire. The card plastic will expire just like any standard debit or credit card. Please check your physical debit card for an exact expiry date.

You can move funds from your LuckyLand Prepaid Mastercard® and into your bank account by visiting my.luckylandcard.com. Fees may apply. See the Cardholder Agreement for more details.

In the event your LuckyLand Prepaid Mastercard® plastic expires, please contact the number on the back of your card for a replacement. You can view the details on the back of your LuckyLand Prepaid Mastercard or in your Cardholder Agreement.

You can get the current balance for your card at my.luckylandcard.com or by viewing the card details within your LuckyLand Slots account.

Purchases with the LuckyLand Prepaid Mastercard® may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at my.luckylandcard.com. If you are purchasing online, a website must take more than one form of payment if the purchase exceeds the balance on the card. For transactions made over the phone or online, you will need to ensure that you use the billing address that matches your LuckyLand Slots account when making the purchase.

If your card is lost or stolen please contact 1.833.623.0148 immediately to lock the funds and to replace the lost card.

If you forget your PIN, you can reveal your PIN by logging into my.luckylandcard.com

No, at this time we provide one LuckyLand Prepaid Mastercard® per individual.

Funds transferred to a personal bank account via standard transfer will take 3-5 business days to arrive. Funds transferred to a personal debit account via express transfer will take up to 15 minutes to arrive. Further details around transfer timelines can be found on my.luckylandcard.com at the time of transfer. Fees may apply. See the Cardholder Agreement for more details.

No, you will not receive paper statements in the mail. If you would like a hard copy of your statements, please print your transaction history from my.luckylandcard.com

Contact LuckyLand Slots Customer Support to update your address associated with your account.

If you are not able to purchase Gold Coins, please contact the LuckyLand Slots team directly to learn more about the current status of your LuckyLand Slots account. You can do this from instant online chat on our payments page, or by emailing support@luckylandslots.com

Load and Account Limits
Load funds for my LuckyLand PrePaid Mastercard® and request Sweepstakes prize redemption (no more than 25x requests per day)$5,000.00
Maximum Card balance at any time$25,000.00
Point of Sale and ATM Withdrawal Limits
Maximum amount in Point of Sale Signature or Point of Sale PIN Transactions Limit$2,500.00
Total number of ATM or over the counter withdrawals (no more than 10x requests per day)$500.00